Manuals
/ Interpersonal Communications
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Conversing with Ease
- Time: 10-14 minutes
- Objectives:
- Identify techniques to use in conversing with strangers.
- Recognise different levels of conversation.
- Initiate a conversation with a stranger.
- Use open-ended questions to solicit information for further conversation.
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The Successful Negotiator
- Time: 10-14 minutes
- Objectives:
- Employ win/win negotiating strategies to achieve your goals.
- Enjoy the benefits of win/win negotiating.
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Diffusing Verbal Criticism
- Time: 10-14 minutes
- Objectives:
- Respond non-defensively to verbal criticism.
- Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
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The Coach
- Time: 10-14 minutes
- Objectives:
- Determine reasons for someone’s substandard performance.
- Coach the person to improved performance.
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Asserting Yourself Effectively
- Time: 10-14 minutes
- Objectives:
- Enjoy the mental and physical benefits of being assertive.
- Employ the four-step method for addressing a problem and asking for help.
- Overcome resistance to your requests.